About Us - Q&A
What is your primary photography style? 
Our photography style is candid photojournalism with a hint of formal and creative portraiture. We believe our couples should stay in the moment of their wedding day because it goes by so quickly! As two full shooters are included with every standard package, we are able to be in two places at once! When our clients receive their gallery they receive two different perspectives of their wedding day uniquely portrayed. 
How would you describe your working style? Do you prefer to blend into the background to capture candid moments, or do you like to be more visible and take charge to choreograph images?
To respect your time timetable, it is important that we guide family and friends through family and bridal photos. For family photos, we ask for assistance from the groom’s and bride’s family as we don’t know all your important family members. Otherwise, we blend into the background and capture your memories as they happen. Some ceremony venues restrict where photographers may stand while capturing photos. We respect those restrictions and may need to stage some ceremony shots.
What is your philosophy about shooting weddings? 
There is something so wonderful about doing life together. In a split moment, new acquaintances become like family because of the precious moments shared. As photographers, we understand your wedding day is over in a blink. Our focus is to capture your unique story so you can celebrate the memories for years to come while giving you space to enjoy your day.
How should I choose a photographer?
We understand budget is a concern but a photographer captures creative images for you to look back on to remember your wedding day. Images are initially captured through exposure and creative composition. Once taken into the computer, there are edits of color and cropping rendered onto your images.  It is important you like our style. 
With Lace Photography, you are likely hiring two photographers. We edit our own images, your photos work well together but do have two different natural flairs. More important, a photographer is with you throughout your day. Please choose a photography team you enjoy and are comfortable to spend the day with. 
Do you shoot both digital and film?
We only shoot in digital format. 
Can I share my ideas for images I want?
Absolutely! We want to know what you like, however, we strive to creatively express your day and capture the moments that make it your day. You are unique so we like to gain insight into your preferences and desires. Pinterest and the internet have millions of wedding images. Some images are taken in a studio and have hours of prep time with specialized lighting. Also, your wedding day is fluid and fast paced so we can not always guarantee specific shots. 
Can we request a list of specific shots we would like? Are you open to a list of must-take photos? 
Absolutely! We provide every booked couple with a questionnaire to understand their photography wishes. Some desired photos may not fit into your schedule as your day unfolds but to the best of our ability, we will try to capture your requested photos.
Have you ever shot a wedding at our ceremony or reception venue?If not, do you plan to check out the venue in advance?
When completing our brochure make sure to let us know where your ceremony venue and reception are. This helps us get familiar with your locations before talking to you. If we have never shot at your ceremony and/or reception location, depending on the location we will check out the venue in advance of your wedding day to familiarize ourselves with the venue, layout, lighting and determine if there are any restrictions from the venue. 
Have you ever worked with any of our other vendors? 
Possibly, make sure to let us know who you have hired. (PS: On our wedding questionnaire we have an optional question where you can list your A-team). We love working with other professionals that are passionate about making your wedding day picture perfect. Teamwork makes your dream work! 
How does the photographer coordinate with the videographer?
When working with your videographer(s) we strive to work seamlessly with them. Often times we work together setting up the shot to maximize our couples’ limited time. We do request to know what is more important to our couples, the wedding pictures or videos. It allows us to understand who should take the lead. We always ask our couples who their videographer is so we can communicate with them before your wedding day. 
Want to get to know us better? 
We'd love to connect and answer any questions you may have!
Thank you for your question! We look forward to getting back to you soon!
Is my wedding date available?
We are still booking dates we have open in 2021/2022/2023 for weddings. Contact us directly to confirm if your wedding date is available.
Do you Photograph multiple weddings per day?
No, we only do one Saturday wedding per weekend. The only time we have two weddings on a weekend is when they fall on a Friday and Sunday. 
Is there an additional fee for adding a second shooter or assistant? 
No, our standard packages reflect two full photographers, for no additional cost. We sometimes bring an assistant or assistants (depending on your package) and may request 2-4 dinners. There is no additional cost when we add assistance(s). 
Do you have additional questions, or want to reserve your date! We'd love to connect!
Thank you!
What does every package include? 
- Two full shooters.
- Full rights to digital images delivered on an online gallery with free unlimited full resolution downloads. 
- Custom online questionnaires to gather important information regarding each event. 
How many hours are included, what is your overtime fee? 
We have many different packages to fit our couple’s needs. Our most popular package includes 12 hours of coverage and engagement session. 
Our largest package includes 18 hours of wedding day coverage, engagement, and boudoir session. 
Through our brochure and consultation, we take the time to understand your photography needs so an overtime charge is not needed. If by chance your package needs to be updated, in advance of your wedding day, we can absolutely modify it!
Does every package include an engagement session?
No, we understand some couples have already done engagement photos. Please see our wedding brochure to view the full list of packages. 
Can I customize a package to fit my needs?
Absolutely! We find that most couples fit into our pre-created packages, however, if customization is needed we can absolutely work with you to create one. 
What are your most popular packages and typical cost?
Our most popular series is our platinum plus series. The packages range between $3,000 - $3,650 depending on what you add to it (engagement and boudoir). 
How much would it cost to photograph my rehearsal dinner?
You may add rehearsal dinner cover for $150.00/hour for one photographer. Based on venue location and time, there may be additional costs. Most brides do not include rehearsal dinner in their photo package. If you are planning an extravagant dinner or have other specific needs for your rehearsal dinner, please talk with us.
Do you offer a photo booth?
We do not offer a photo booth, however, we recommend MP Pro Weddings for their DJ and photobooth services. 
Do your fees change with the number of photos delivered?
The number of photos digitally delivered does not affect your price. 
Will the photos be retouched and color balanced? Is that done before I see the proofs?
Your photos will be color-balanced upon delivery. 
If you choose to purchase a photo edit you can edit a single photo or photo package. The selected photos will be fully edited to remove distractions, skin imperfections, and crop to the requested size. 
Do you offer retouching, color adjustment, or other corrective services? Are those included or an additional charge?
Every package includes color-adjusted photos. We offer retouching and other corrective services for an additional charge. You may either add that to your invoice right away or wait until after your wedding. 
Do you charge a travel fee? 
Travel fees may apply to locations in excess of 1.5 hours (90 miles) from Oconomowoc, WI. Fees vary with distance, location, scheduled time, and package selected. They may include hotel costs, transportation, rental car, and parking. We will discuss if a travel fee is assessed after receiving your completed questionnaire.
Do you have additional questions regarding the packages we offer? We'd love to connect and create your perfect package!
Thank you!
When will we receive the contract?
As soon as we know you are interested in proceeding with our services we will send your contract for your electronic signatures. 
What is the deposit and when is it due?
Your deposit is due at the signing of your contract or within 2 weeks of signing the contract by check, which is 15% of the total cost of the wedding package. It is a non-refundable retainer is required to reserve your date. Your wedding date is not fully reserved until your deposit is received. 
How do I pay the balance?
We want to make it convenient for you. We accept checks, Venmo or cash. You can pay upfront, equal payments, or 2 weeks before your wedding.
Can I pay in installments?
Absolutely! However, based on 2020 we would recommend holding on to your payment until your wedding day. If you choose to pay in small installments we would recommend mailing the payments by check for us to update your payment. 
When is the final payment due?
Your final payment is due 2 weeks before your wedding by check or paid in cash the day of. We do not recommend paying in cash the day. 
Do you carry backup equipment?
Yes. We carry backup equipment including one camera, flash systems, and SD cards. 
Do you have a backup photographer(s) who will shoot the wedding if you're sick or have an emergency come up?
Absolutely! We have a couple different backup options if one of us is not able to make it. If by chance we are not able to find a second photographer, you will have one photographer with a partial refund assessed. 
How does your team dress?
We normally wear discrete business casual attire with nice sneakers, however if you would like us to mimic your dress code, please let us know. Please note we will likely remain in flats or sneakers because we move around a lot. 
Will you be posting our wedding on your website and social media? 
Yes please! We always love sharing wedding photos on social media. Potential clients may ask to view past client galleries. Unless otherwise stated, your full gallery may be shared with potential clients. 
What are the restrictions for sharing photos online or for publication? Do you own the copyright to the photos?
We encourage our clients to share their photos with family and friends through social media. (We request that you connect us to your post when posting our photos on social media) Our online gallery features an easy way to share your selected photos to social media. You can also easily share a gallery link with family and friends for them to view. Only the primary clients and parents will have full access to download high-resolution photos complimentary. Additional guests will be able to download web size photos complimentary. 
The copyright of the photographs remains with Lace Photography, Cynthia Christiansen and Kalette Fraser. The images taken by us are for personal use by the client, their friends, and relatives. Sale, publication or commercial use of photographs are not allowed without prior written permission from us. You grant Lace Photography, Cynthia Christiansen and Kalette Fraser permission to use photographs taken for editorial, competition, marketing/advertising, and any other purpose and manner. We may alter the photographs without restrictions. You hereby release all liability and claims in connection with the images. However, we will never publish intimate photographs without your consent as we understand they are personal. 
Didn't answer all your questions, let us know! 
Thank you!
How will I receive my photographs?
You will receive your sneak peek and full gallery through an online gallery. You will also receive your wedding photos on a USB Drive with a print release. 
Can we order prints or albums directly from you?
Absolutely! Our online gallery offers products for our clients, family and friends to easily purchase from!
Do any of your packages include prints or an album?
None of our packages include prints or an album. 
What type of albums do you offer? Do you provide assistance selecting images and designing the album?
Our online store offers lay-flat albums, hardcover books and fine art albums. We can absolutely provide assistance selecting images and designing the album. 
What type of paper are your albums made from?
Our lay-flat albums are printed on high-end matte photo paper with thick lay-flat pages. Our hardcover books are printed on a Smooth Satin paper with wonderful velvety quality. Our Fine Art Albums are printed on Giclee Matte paper with lovely soft textures that will last a lifetime, these acid-free fine art papers feature a true matte finish for a classic look.
Can I order prints anywhere/anytime?
We recommend you choose a quality print lab and check reviews before ordering. Some labs distort colors and do creative cropping that may cut off your loved ones. You receive a full release with your USB drive to print images where and how you wish. If you need a release sooner, please let us know.

We look forward to the opportunity of being your photographer! We can't wait to learn more about your love story and answer any questions you may have! 
Thank you!
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